Mobile Key

 

• This is set up at the property level
• A hotel admin must go into Empower > Resources (bottom right button) > Mobile Control Panel
• You can then add new users from there

 

Empower

 

• Keyword search ‘Empower’
• What this app does: Marriott’s EMPOWER: Guest Experiences (formerly known as the Guest Experience Platform) is a gamechanging, associate-facing, cloud-based platform that will activate the power of personalization.

 

 

• You get these choices:

 

 

Chat

 

• Inside empower

 

Reservations

 

• Inside Empower
• We know how to order empower in general for a new user; how do we order sub-services of Empower, such as Reservations

 

 

Sertifi

 

• What this app does: Sertifi eAuthorize is a webbased portal used to securely and electronically manage the sending/receiving of third-party credit card authorization forms on property. It does not process the actual payment; however, it completes a zero-dollar authorization to ensure the card is valid prior to it being entered into the hotel’s PMS system.
• Everyone has access to authorize credit cards
• Managers require special permissions to view CC numbers
• How do we order these manager permissions. Doesn’t return any keywords in the admin ordering panel.

 

https://www.sertifi.com/MarriottInternational_SSO

Log in with enterprise ID.

 

 

 

eBonus

 

• What this app does: The eBonus tool allows front office staff to automatically post bonus Rewards points or frequent flyer miles to a Rewards member account.
• Looks like there’s a training prerequisite
• Keyword search ‘eBonus’ returns:

 

 

GuestVoice (aka Medallia)

 

• Keyword search: ‘guestVoice’
• What this app does: guestVoice is Marriott's global guest feedback program that builds on the strengths of our GSS and ESS programs and integrates guest sentiment from social media listening.

 

 

• Requires the following choice:

 

 

 

 

MARSHA

 

• See email from Morgan

 

 

Alice

 

• Concierge application
• Standalone account; administered by Anne; not ordered through Marriott.

 

GiveX

 

• We administer GiveX directly through the vendor’s portal: https://portal.givex.com
• Note there are two separate accounts:
  • Marriott-branded (log in with EID)
  • Drover-branded (standalone login)

 

These are the admins for the Hotel Drover GiveX system