STAFF SUPPORT 855.718.3919

LEVEL2SUPPORT2@SINGLEDIGITS.COM

CONTACT STAFF SUPPORT FOR:

+ BREAK-FIX PROCESS START

+ SERVICE OUTAGE REMEDIATION

+ MINOR NETWORK CONFIGURATION(S)

FOR CONFERENCE SERVICES: (877) 777-6207

CONFERENCESUPPORT@SINGLEDIGITS.COM:

+ PLEASE PROVIDE 48+ HOUR NOTICE FOR EVENT NEEDS

+ CONFERENCE SERVICES WILL PROVIDE A TICKET NUMBER FOR YOUR REFERENCE.

+ PLEASE REFERENCE YOUR TICKET NUMBER UPON FURTHER ENGAGEMENT WITH SUPPORT REGARDING YOUR EVENT.

ESCALATION CONTACTS

DEPARTMENT	CONTACT INFORMATION	UTILIZED BY	AREAS OF EXPERTISE
NETWORK OPERATIONS CENTER HELPDESK	(Dedicated NOC Hotline) 855.718.3919 level2support2@singledigits.com	HOTEL STAFF ONLY	OUTAGE RELATED INQUIRIES MINOR NETWORK CONFIGURATION ADJUSTMENTS BREAK-FIX ESCALATION PROCESS START OUTAGE PROCLAMATION BY HOTEL STAFF SERVICE OUTAGE REMEDIATION
SUPPORT MANAGEMENT	Manager on Duty 603-580-1539 x 7999 SupportLeads@singledigits.com	HOTEL STAFF ONLY	ESCALATIONS SCHEDULED MAINTENANCE NETWORK PERFORMANCE REVIEWS SUPPORT ACCOUNT MANAGEMENT
DIRECTOR, NOC OPERATIONS	Whonne Beavers 603-580-1539 X 7032 NOCDirector@singledigits.com	HOTEL STAFF ONLY	GENERAL SUPPORT ESCALATIONS
DIRECTOR, BRAND SUPPORT (SGL TEAM)	Allan Hansard 404-618-9805 mobile Marriott.SGL@singledigits.com	HOTEL STAFF ONLY	GENERAL SUPPORT ESCALATIONS
VICE PRESIDENT, TECHNICAL SUPPORT	Matthew Decker 603-854-4190 mobile VPTechSupport@singledigits.com	HOTEL STAFF ONLY	GENERAL SUPPORT ESCALATIONS EXECUTIVE ESCALATIONS